FAQs and Shipping
Order processing time: All products are custom hand painted and can take up-to 3 weeks to ship if not in stock. The normal processing time is 48 hours for items that are in-stock.
Shipping Charge: A minimum standard shipping charge of $10 per box will be applied on all orders. Larger items will have an additional charge of $5 applied.
Return Policy: If you are dissatisfied with our product, please contact us at email@example.com. Your order can be returned for a full refund within 10 business days of receipt of order. Any returns or complaints will not be entertained beyond the 10 day period.
Consistency and Quality: All Jaye's products are hand painted and thus a slight variation is natural. All products are painted with a water-based lead free paint and then coated with an enamel based protective coating to ensure longevity of the product. Although Jaye's products can be used for outdoor entertaining, they are not meant to live outdoors. All products should be wiped down with a damp cloth or sponge and then dried with a cotton napkin or paper towel. Food should not be eaten from the surface. Jaye's Hand Painted Tole is not dishwater safe and may not be used to eat off directly. The product is not food safe.
Payment method: We encourage payment via , AMEX, Visa, Mastercard or Paypal. We do not accept checks or ship COD.